W & F Gear Collection will provide hassle-free returns for 30 days from the date of delivery. If you are not completely satisfied with your purchase you may return any unused or defective merchandise for a prompt refund or exchange, less a nominal $4.95 return fee. If you are not completely satisfied with your product at any time, we will happily make it right. Exchange, Return, Whatever it takes. You have our promise. *Excessive wear & tear is not covered.* Determination of excessive wear & tear is subject to W & F's discretion. Continued damage caused by a lack of effort to repair the bag, or the failure to replace worn parts resulting in additional damage will not be covered. Example: Failure to replace a worn wheel, resulting in further damage to the bag and wheel chassis. Replacement parts will be provided at no charge, subject to parts availability.